What Does Altos Bank Do With Your Personal Information?
Rev. Date 9/24
| Why? | Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. |
|---|---|
| What? | The types of personal information we collect and share depend on the product or service you have with us. This information can include:
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| How? | All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information, the reasons Altos Bank chooses to share, and whether you can limit this sharing. |
| Reasons We Can Share Your Personal Information | Does Altos Bank Share? | Can You Limit This Sharing? |
|---|---|---|
| For our everyday business purposes– such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus |
Yes | No |
| For our marketing purposes– to offer our products and services to you |
Yes | No |
| For joint marketing with other financial companies | No | We Do Not Share |
| For our affiliates' everyday business purposes– information about your transactions and experiences |
No | We Do Not Share |
| For our affiliates' everyday business purposes– information about your creditworthiness |
No | We Do Not Share |
| For our affiliates to market to you | No | We Do Not Share |
| Questions |
|---|
| Call toll-free 1-800-512-1632 or go to www.altosbank.com |
| What We Do | |
|---|---|
| How does Altos Bank protect my personal information? | To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. |
| How does Altos Bank collect my personal information? | We collect your personal information, for example when you
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| Why can't I limit all sharing? | Federal law gives you the right to limit only
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| Definitions | |
|---|---|
| Affiliates | Companies related by common ownership or control. They can be financial and non-financial companies.
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| Non-affiliates | Companies not related by common ownership or control. They can be financial and non-financial companies.
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| Joint marketing | A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
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| Other Important Information |
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This Notice explains how we collect, use, retain, and disclose personal information about California residents. The Notice also explains certain rights that California residents have under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the "CCPA").
The CCPA only applies to information about residents of California. If you are not a resident of California, you may submit a request and we may process it, as described in this Notice, even though the CCPA does not require us to do so. In accepting, processing, and responding to requests by individuals who are not California residents made by California residents. We reserve the right to change or stop the practice of accepting requests from U. S. individuals who are not California residents.
Under the CCPA, "personal information" is information that identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably be linked, directly or indirectly, with a particular California resident or household.
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Types of Personal Information
Collected Personal Information
Categories of Personal Information. We collected the following categories of personal information in the preceding 12
months:
months:
- Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol
address, email address, account name, social security number, driver's license number, passport number, or other
similar identifiers - Any information that identifies, relates to, describes, or is capable of being associated with, a particular individual,
including, but not limited to, his or her name, signature, social security number, physical characteristics or description,
address, telephone number, passport number, driver's license or state identification card number, insurance policy
number, education, employment, employment history, bank account number, credit card number, debit card number, or
any other financial information, medical information, or health insurance information. - Characteristics of protected classifications under California or federal law
- Commercial information, including records of personal property, products or services purchased, obtained, or
considered, or other purchasing or consuming histories or tendencies - Biometric Information
- Internet or other electronic network activity information, including, but not limited to, browsing history, search history,
and information regarding a consumer's interaction with an internet website application, or advertisement - Geolocation Data
- Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information
- Professional or Employment-Related Information
- Education information, defined as information that is not publicly available personally identifiable information as
defined in the Family Educational Rights and Privacy Act - Inferences drawn from any of the information to create a profile about a consumer reflecting the consumer's
preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and
aptitudes
Categories of Sources. We collected your personal information from the following type of people or entities:
- Direct from the consumer
- Internet service providers
- Government entities
- Operating systems and platforms
Business or Commercial Purposes. We collected your personal information for these business or commercial purposes:
- Helping to ensure security and integrity to the extent the use of the consumer's personal information is reasonably
necessary and proportionate for these purposes - Short-term, transient use, including, but not limited to, nonpersonalized advertising shown as part of a consumer's
current interaction with the institution, provided that the consumer's personal information is not disclosed to another
third-party and is not used to build a profile about the consumer or otherwise alter the consumer's experience outside
the current interaction with the institution - Performing services on behalf of the institution, including maintaining or servicing accounts, providing customer
service, processing or fulfilling orders and transactions, verifying customer information, processing payments,
providing financing, providing analytic services, providing storage, or providing similar services on behalf of the
institution - Undertaking internal research for technological development and demonstration
- Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured,
manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is
owned, manufactured, manufactured for, or controlled by the business
Disclosed Personal Information
Categories of Personal Information. We disclosed the following categories of personal information to third-parties in the
preceding 12 months:
Categories of Personal Information. We disclosed the following categories of personal information to third-parties in the
preceding 12 months:
- Personal information we sold or disclosed
Categories of Third-Parties. For each type of personal information identified above, we disclosed that type of information
to the following third-parties:
to the following third-parties:
| Personal Information | Third-Parties |
|---|---|
| personal information we sold or disclosed | categories of third-parties |
Business or Commercial Purposes. We disclosed your personal information for these business or commercial purposes:
- Helping to ensure security and integrity to the extent the use of the consumer's personal information is reasonably
necessary and proportionate for these purposes - Short-term, transient use, including, but not limited to, nonpersonalized advertising shown as part of a consumer's current interaction with the institution, provided that the consumer's personal information is not disclosed to another third-party and is not used to build a profile about the consumer or otherwise alter the consumer's experience outside the current interaction with the institution
- Performing services on behalf of the institution, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the institution
- Undertaking internal research for technological development and demonstration
- Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business
How to Submit A Request Regarding Your Personal Information
You can submit to us a verifiable request to know, request to delete, or request to correct your personal information. We will verify that you are the person who we have collected information about by using current approved authentication practices, and may contact you in the event of any irregularity. No later than l O business days after receiving your request(s), we will confirm that we received your request(s) and provide you with information on how we will process your request(s). We will respond to your request to know, request to delete, or request to correct no later than 45 calendar days after receiving your request(s). If we cannot verify your identity within this time period, we may deny your request(s) in whole or in part and will inform you that your identity cannot be verified. Ifwe need more time, we will inform you of the reason for the delay during this time period and may extend the time to respond up to an additional 45 calendar days. Our response will cover the 12-month period preceding our receipt of your request.
You can submit your request to know, request to delete, and request to correct by calling us toll-free at 1-888-512-1632. You can also submit your request(s) by using any of the following methods:
- Emailing a request to: Operations@altosbank.com
- Mailing a request to: 467 First Street, Suite 300, Los Altos, CA 94022
- In person at an Altos Bank branch.
Authorized Agents. We may allow an authorized agent to make a request to know, request to delete, or request to correct on your behalf. We may require written proof that you have given the agent permission to submit a request on your behalf, require the agent to verify their identity with us, or require you to confirm with us that you have provided the agent permission to submit the request. If you are an authorized agent, you may make these requests by following these instructions: You may designate an authorized agent to submit a request on your behalf by providing us with your written authorization of the agent and the nature of your request.
Contact Information
For any questions regarding this notice, please call us at 888-512-1632.
NOTICE AT COLLECTION
We are required to provide California residents with timely notice, at or before the point of collection, about the categories of personal information to be collected from you and the purposes for which the personal information is collected or used. For example, upon receiving the Notice at Collection, you can use the information in the notice as a tool to choose whether to engage with us, or to direct us not to sell or share your personal information and to limit the use and disclosure of your sensitive personal information, if applicable. We will not collect additional categories of personal information or use personal information collected for additional purposes that are incompatible with the disclosed purpose for which the personal information was collected without providing you prior notice. Our privacy policy can be found at Altosbank.com/Privacy-Policy.
Categories of Personal Information. The following categories of personal information are to be collected:
- Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver's license number, passport number, or other similar identifiers
We will retain each category of personal information for a period as required by banking law.
Purpose for Collection. The purpose(s) for which the categories of personal information identified
above are collected or used include:
above are collected or used include:
- To verify the identity of the person conducting an account transaction or inquiry with us or our service providers;
- To fulfill account or service requests that you initiate;
- To prevent fraud or meet legal requirements.
We may share your personal identifiable information with:
- Our third-party service provider and payment processor to facilitate your services or transactions.